Tickets
Where are my tickets?
We email your tickets right after you book, with a link to each ticket. If you have an EventSaan account with the same email, they're also under Your tickets.
My ticket email hasn't arrived.
Check your spam or promotions folder first. You can also open your order page from the confirmation screen and use Resend ticket email. Still stuck? Contact us with your order number.
What do I show at the door?
Each ticket has a QR code. Show it on your phone (a screenshot is fine) or print it. Staff scan it, or look you up by your email or ticket code.
Are there age limits?
Organizers set an age policy for every event. It's shown on the event page before you book, and the venue may ask for ID.
Is there a service fee?
Free tickets have no fees. Paid tickets carry an EventSaan fee of $1 + 3.5% per ticket. Depending on the organizer it's either included in the ticket price or added at checkout, and it's always shown before you pay.
Payments and refunds
Who processes my payment?
Card payments are handled by Stripe on a secure Stripe checkout page. EventSaan never sees or stores your full card number.
Can I get a refund?
Refunds follow the organizer's policy for that event, so contact the organizer first (their name is on the event page). When an organizer refunds an order, the full amount goes back to your original payment method and the tickets are cancelled.
My payment failed or I closed the checkout page.
You weren't charged. Your tickets are held for a short time; after that, just start again from the event page.
The event was cancelled or changed.
The organizer is responsible for event changes and refunds. Reach out to them, or contact us if you can't.
For organizers
How do I create an event?
Sign up, choose Host an event, and follow the steps: details, date, location, ticket types and an age policy. Publish when you're ready; you can edit afterwards.
How do I get paid?
Connect a payout account in Payments. Stripe verifies your details and pays ticket revenue out to your bank. Paid events can only go live once payouts are enabled.
How does check-in work?
Open Guest check-in on any phone and scan QR codes with the camera, or search by email, ticket code or buyer name (when one was captured at checkout). Each ticket can be checked in once.
Can my team help run the door?
Yes. Invite people by email from Team and give them a role: admin, manager, door checker or viewer, for all your events or just one.
What does it cost?
Free events have no fees. For paid tickets, the EventSaan fee is $1 + 3.5% of the ticket price (after any discount) per paid ticket. Choose per event whether buyers pay it at checkout or it comes out of your payout. Tickets given away with a 100%-off code carry no fee.