Refunds
Refund policy
How refunds work for tickets bought on EventSaan. Payments are processed by Stripe.
Last updated: October 15, 2026
The organizer sets the refund rules
Each event's organizer decides whether, and until when, tickets for that event can be refunded. Check the event page for the organizer's refund terms before you buy. If you can't find them, ask the organizer or contact us before buying.
How refunds are issued
Organizers refund orders from their EventSaan dashboard. A refund covers the whole order: every ticket in it, for the full amount you paid, including any EventSaan service fee. Refunding only some tickets in an order isn't available on EventSaan.
After a refund
We email you to confirm the refund. The money goes back to the card you paid with and usually appears within 5–10 business days, depending on your bank. Refunded tickets are void and won't be accepted at the door.
Automatic refunds
If your payment goes through but we can't issue your tickets (for example, the last tickets sold while you were paying, or the event was cancelled), we refund the full amount automatically and email you. You don't need to do anything.
Cancelled or changed events
If an event is cancelled, postponed or changed, contact the organizer. They can refund your order through EventSaan.
Free tickets
Free tickets have no payment, so there is nothing to refund.
Asking for a refund
Contact the organizer first; their name is on the event page. If you can't reach them, send us a message from the Contact page (choose “Payments or refunds”) or email support@geteventsaan.com with your order number, and we'll pass it on.